Frequently Asked Questions
Choose a category:
My tool box didn’t come with keys or caster bolts, how do I get replacements?
Although mistakes do occasionally happen, it’s very likely that your keys or caster bolts have fallen behind your tool box drawers during shipment. Please remove the bottom drawer of your tool box to see if your keys or bolts fell into the frame. If you still can’t find them, please contact us at (011) 974 4855. We require proof of tool box ownership to send out replacement keys; please fax your purchase receipt or other proof of ownership to 011 974 4855 or email it to firstname.lastname@example.org
What are your tool boxes made of?
We use high-quality 1.02mm steel, which is thicker and more durable than the more common .81mm and .64mm steel. This makes our tool boxes a bit heavier, but also sturdier and longer lasting than many other tool boxes on the market today. Paint is applied to our boxes using powder coating technology, which results in a hard finish that’s more durable than conventional paint.
What are ball bearing slides and why do you use them?
Ball bearing slides contain small metal balls that assist in opening and closing the drawers. Ball bearings roll rather than slide, which reduce friction and make the drawers easier to open and close. This is an important feature for tool box drawers, which are often used to hold heavy items, as the ball bearing slides allow for effortless drawer movement. We use ball bearing slides as part of the high standard of quality that we hold for all of our products.
What kind of warranty do your tool boxes come with?
Most of Avex tools and tool boxes come with a limited lifetime warranty “to be free from defects in materials and workmanship for the as long as the original owner owns the product.” Our drills come with a limited 1-year warranty. Our bits set is not warranted. Click here to read the warranty terms and conditions.
I lost my keys! Can I order a replacement key?
Yes! Please note that for our customers’ protection, we require proof of ownership to ship replacement keys and locks. Please fax a copy of your receipt (or other proof of ownership) to (011) 974 4855 or email a scanned copy to email@example.com. Then, call us at (011) 974 4855 between 8 am – 4:30 pm, Monday-Friday to place your order.
I have a question about one of your products, can I contact you for more information?
Yes, please do! We’re happy to answer any questions you may have. You can call us from 8am – 4:30pm (PST) Monday through Friday at (011) 974 4855, or email us firstname.lastname@example.org